ORDER WORKSPACE SUPPORT

Get the help you need for Order Workspace.

Find documentation, product support and help with licenses or billing.
Documentation

Find setup guides, feature instructions and troubleshooting information.

Community Support

Get help with the base plugin through the official WordPress.org support forum.

Pro Support

Get help with installation, Pro features, updates and technical issues.

Licenses & Billing

Manage your license, subscription and billing through Freemius.

Support Options

Find the right help for your needs. Browse our documentation, contact product support or manage your license and billing.

Documentation

Explore our guides for installation, configuration, features and troubleshooting.

Browse Documentation →

Getting Started with Pro

Purchased Order Workspace Pro? Follow these steps to get started:

  1. Install and activate Order Workspace for WooCommerce from WordPress.org. Make sure WooCommerce is also installed and active.
  2. Download the Pro ZIP using the instructions in your purchase confirmation email.
  3. In WordPress, go to Plugins → Add New → Upload Plugin, upload the Pro ZIP, then install and activate it.
  4. Follow the license activation instructions provided with your purchase.

Keep the base plugin and Pro add-on active. Order Workspace Pro adds inline and bulk editing, combined and relative date filters, personal and shared Saved Views, configurable date indicators and CSV export.

Can’t find your purchase email or need help getting started? Contact support@maswp.net using the email address associated with your purchase.

Please do not send passwords or license keys.

Community Support

For questions about the base plugin, help is available through the official WordPress.org support forum.

Visit WordPress.org Support →

Pro Support

Order Workspace Pro customers can contact our support team for help with installation, activation, Pro features, updates and technical issues.

Email: support@maswp.net

Contact Pro Support →

Licenses & Billing

Order Workspace Pro licenses, subscriptions, renewals and billing are managed through Freemius.

Manage License & Billing →

Refund Requests

Order Workspace Pro purchases through our official checkout are covered by a 30-day refund policy. If a qualifying technical issue cannot be resolved, you may be eligible for a full refund.

Review the conditions and request process in our Refund Policy.

View Refund Policy →

Before Contacting Support

Providing a few details helps us understand the issue and respond more effectively.

Please include, when relevant:

  • Your WordPress version.
  • Your WooCommerce version.
  • Your installed Order Workspace plugin versions.
  • A short description of what you expected to happen.
  • The steps needed to reproduce the issue.
  • A screenshot, if it helps explain the problem.
  • Any relevant error messages.

For editing issues, include the order status and Workspace field type. For date indicators, include the configured ranges and your store timezone.

Please do not send passwords, license keys, payment details or other sensitive information by email.

Remove customer information from screenshots, logs and examples before sharing them.