Refund Policy

We stand behind Order Workspace Pro and want you to purchase with confidence. Your purchase through our official checkout is covered by a 30-day money-back guarantee, subject to the conditions below.

30-Day Money-Back Guarantee

If a technical defect prevents Order Workspace Pro’s essential features from working, our support team will help you resolve it. If we cannot resolve the defect after working with you, you can request a full refund within 30 days of your purchase. To qualify, the issue must make the plugin’s essential functionality unusable, and you must give our support team a reasonable opportunity to investigate and resolve it.

What Is Not Covered

Our 30-day guarantee covers qualifying technical defects that we are unable to resolve. It does not cover:

• Changes of mind or personal preferences.
• Missing features or requests for additional functionality.
• Conflicts or incompatibilities with third-party themes, plugins, software, services or hosting environments.

These exclusions apply to our voluntary money-back guarantee and do not limit any mandatory rights available under applicable consumer protection laws.

How to Request a Refund

To request a refund, email support@maswp.net within 30 days of your purchase, using the subject Order Workspace Pro — Refund Request. To help us investigate and resolve your issue, please include:

• Your purchase email and order or transaction reference.
• Your WordPress, WooCommerce and PHP versions.
• A clear description of the problem.
• The steps needed to reproduce it, if applicable.
• Relevant screenshots or error messages, if available.

Please do not send passwords, full payment card details or customer data. Remove sensitive information from screenshots and logs before sharing them. Our support team may request additional information to investigate the problem. We will make a reasonable effort to identify and resolve the issue before processing an eligible refund.

Refund Processing

Approved refunds for purchases made through our official checkout are processed through Freemius, our authorized reseller and Merchant of Record. The time required for refunded funds to appear in your account depends on your payment provider and financial institution.

Subscription Cancellation

Cancelling your subscription and requesting a refund are separate actions. Cancelling your subscription prevents future automatic renewals but does not automatically refund an existing payment. You can manage your subscription through the Freemius Customer Portal. If you also wish to request a refund, please contact us as described above.

Purchases Through Third-Party Marketplaces

This voluntary refund policy applies to purchases made through the official MasWP checkout processed by Freemius. If you purchased Order Workspace Pro through a third-party marketplace, refund requests are handled according to the applicable marketplace’s purchase terms and refund procedures. Your mandatory consumer rights remain unaffected.

Need Help?

Visit our Support page or email support@maswp.net. You can also consult our documentation for installation, configuration and troubleshooting guidance. This policy supplements the terms presented at checkout and does not exclude or restrict mandatory consumer rights under applicable law.